Find quick answers to common questions about ordering, pickup, and our policies at Caravan Flame Express.
Our specific daily location in Apex, North Carolina, USA is updated in real-time on our website homepage and on our social media channels.
Our operating hours are posted on our website's homepage and change weekly based on location and schedule. Please check the site before placing your order.
For standard orders, our system allows you to place orders for immediate pickup or within the next hour. For large or catering orders, please refer to question 6.
Yes. We accept small orders over the phone. Please call us during our business hours, and our staff will be happy to assist you with placing your order, answering menu questions, and providing pickup details.
Yes, our menu is dynamic and often features seasonal specials and daily creative dishes based on ingredient availability. Please check the online menu for the most current offerings.
We welcome catering/event requests! Please place these orders at least 48 hours in advance through our online system or contact us at contact@caravanexp.com to confirm availability and logistics.
We currently operate as a pickup-only food truck and do not provide direct delivery services. Customers may use third-party delivery platforms such as DoorDash, Uber Eats, or Grubhub if delivery is needed.
Please bring your Order ID (the payment number provided upon confirmation) and the name the order was placed under.
For immediate standard orders, you must call us at +1 984 321 0810 within 5 minutes of placing the order for a full refund. After this window, the order is non-refundable.
You must check your order for accuracy at the pickup window. If you notice an error (e.g., missing or incorrect item), please notify the attendant immediately so we can correct it on the spot. We are not liable for errors discovered after you leave the window.
If you have a verifiable quality issue (e.g., severe undercooking), you must report it within 2 hours of pickup. Please email contact@caravanexp.com with your Order ID and photographic evidence.
Approved refunds are credited back to your original payment method within 5-10 business days, depending on your bank's processing times.
No. Our food is prepared in a communal kitchen environment on the food truck. We do not offer a guaranteed allergen-free cooking environment.
Due to the rotating and seasonal nature of our menu, a full, real-time ingredient list is not always available online. Please ask the attendant at the food truck counter before ordering if you have specific ingredient or dietary questions.
We accept all major credit and debit cards processed through our online system. We currently do not accept cash payments for online orders.
Your payment is processed securely by our third-party partner, Square via WooCommerce. Caravan Flame Express does not store or access your sensitive financial or identifying personal information. We only retain your Order ID.
For all non-urgent inquiries, catering requests, or policy questions, please email us at contact@caravanexp.com.
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